Descrição da Função

Adecco Human Resources is recruiting a Contact Center Administrative for one of its clients specialized in the Rent-a-car area in Oeiras

Descrição/Funções
• Give support to our Call Center based in Braga and to the Sales department as back office, that is, all requests for escalations related to rent a car activity; • Organizational Skills Ability to manage the workflow and ensure that all tasks are completed within the established deadline; • Experience in customer service be able to manage customer expectations and help the team solve problems efficiently; • Ability to work with multiple technology platforms to manage customer service team operations

Requisitos
• Knowledge of the car rental industry and company policies. Be able to make quick and effective decisions to solve common rent-a-car problems; • Communicate clearly with the team and customers; • Excellent interpersonal skills and ability to lead and motivate a customer service team; • Experience with Gmail, Word, Excel and SalesForce. • English (fluent)

Oferece-se
- Initial and ongoing training; - Direct labor contract with the client; - Working hours Monday to Friday from 09h00-18h00; - Work place Quinta fonte, Oeiras - Work model Hybrid


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